On 08/12/2020, the SISS applied a fine to the aforementioned concessionaire amounting to 2,720 UTA (equivalent to $ 1,640,878,080), the highest penalty associated with drinking water services after water cuts that left thousands of families without supply in Osorno. The sanction is based on 9 charges. ESSAL could file an appeal for reconsideration before the SISS itself and subsequently, the claim before the Courts of Justice.